Professional Logistics Service
Provider Certification
CHAPTER i — HOW TO USE THIS MANUAL AND THE ACADEMY
This first chapter is about method, not freight. You'll learn how the manual gets built, why every chapter follows the same eight parts, and what each week actually asks of you — two live sessions, two study blocks, and one block spent on the phone with real people. Most people who don't finish a program like this don't fail on the material. They fail on the method. Your work off this chapter is a written weekly schedule with real days and hours, and getting the manual printed before we meet again.
CHAPTER ii — THE PROFESSIONAL LOGISTICS SERVICE PROVIDER
You are not training to be a dispatcher, and you are not training to be a freight broker. This chapter tells you what you actually are — the back office for a small trucking company — and why that job exists at all. Small carriers rarely fail because the owner can't drive or because there's no freight. They fail because nobody is handling compliance, cash flow, rates, relationships, and records. You'll finish with a one-sentence answer to the question every carrier and broker is going to ask you, the five service lines you provide, and the rule the rest of this certification runs on: talk before we act.
Listen Below To Live Class Recording Ch i & ii
CHAPTER iii — INVOKING YOUR THINKING
Most people walk into this business asking how much they can make off a carrier or how many loads they can get him. Both are the wrong thing to have in your head. Your job is to build trucking companies through the services you offer, and that changes every question you ask when one is in front of you. You'll learn why the trailer — not the truck — decides what freight is available, what Window Syndrome does to a good driver over the years, and why the switching is what puts carriers out of business. Your work is to name your one industry and one trailer type, then go find two real trucking companies near you and learn who they are.
CHAPTER iv — THE CATCH-22 AND THE FIRST CONVERSATION
Eighty-seven percent of the freight in this country moves through a broker, and a broker won't give freight information to somebody without an active MC number. You don't have one. That's the Catch-22, and the carrier is how you get out of it. This chapter covers how to tell whether a carrier is the right one to work with, what to cover the first time you sit down with them, and why you throw a man a bone before you ever ask him to sign anything. You'll finish having run a real carrier through the qualifying list and pulled their safety record.
Listen Below To Live Class Recording Ch iii & iv
CHAPTER 1 — THE MOTOR FREIGHT INDUSTRY, WHO'S WHO
Everything in freight comes down to four functions, and every job title you'll hear is one of them wearing a different name. You'll learn where a broker ends and a 3PL begins — which is less than most people think — and why the party that ordered the truck isn't always the one loading it. Then the harder part: how money moves down the chain, how many hands take from it before the driver sees any, and why he can only see the one directly above him. Your work is to map your carrier's chain and find out how far up he can see.
CHAPTER 2 — THE FLOW OF THE LOAD, START TO FINISH
One dry box load, Fort Worth to Memphis, followed through all eleven stages. Eight of them can cost the carrier money and he's driving for free. You'll read a real rate confirmation clause by clause and find where detention is quietly denied, what the twenty-four-hour paperwork deadline costs, and why truck order not used is decided by small print at the bottom of a page signed two days earlier. Then what changes with reefer, flatbed, and containers. Your work is to walk your carrier's last load through the same eleven stages and mark every leak.